[iwar] [fc:Card-Processors-Report-No-Interruptions]

From: Fred Cohen (fc@all.net)
Date: 2001-09-13 19:00:49


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Date: Thu, 13 Sep 2001 19:00:49 -0700 (PDT)
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Subject: [iwar] [fc:Card-Processors-Report-No-Interruptions]
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Card Processors Report No Interruptions

By Lavonne Kuykendall, American Banker, 9/13/2001
<a href="http://www.americanbanker.com/PSUser/ABC_Story.html?doc_id=20010913CARD849">http://www.americanbanker.com/PSUser/ABC_Story.html?doc_id=20010913CARD849>

Much of the financial community was disrupted during Tuesday's terrorist
attack in New York, but the firms that manage credit card transactions
over the payment networks reported no difficulty. 
First Data's ATM network operator, NYCE Corp., in which it has a
majority ownership, is in Woodcliff Lake, N.J., but said its operations
were not affected. "We have implemented some heightened security, some
standard practices," said spokesman Rodney Bell. He said the payment
network had experienced nothing unusual. 
TSYS, the Atlanta payment processor, reported that though its network
worked without interruption, Tuesday's transaction volume was down from
Monday and the previous Tuesday. "Our analysis of the situation is that
Americans were hovered around the television set instead of out
shopping," said spokeswoman Danita Gibson-Lloyd. She said the processor
could not easily evaluate how readily its New York clients were able to
access the system through sometimes unreliable telephone lines.

The country's largest credit card issuer association, Visa U.S.A., which
operates payment card network VisaNet, closed its San Francisco
headquarters Tuesday but had reopened them by Wednesday. Its New York
office, which is a few miles from the World Trade Center, remained
closed Wednesday. Employees at that office were primarily
administrative, and their absence did not affect VisaNet's operation.

VisaNet's operational centers are in different parts of the country --
one in San Francisco and one in a Virginia location. Spokesman Joe
Carberry said that merchants and cardholders should be able to use their
credit cards, even in Manhattan, if they could get a working phone line.
"If there were any difficulties, it was due to the phone lines," he
said. "Visa has been working around the clock to make sure the network
stays operational and do whatever we can to support banks and
cardholders as we recover from this."

MasterCard International's Purchase, N.Y., offices are about 30 miles
from the World Trade Center, and a spokeswoman said its payment
authorization and clearing system continued to function normally.
MasterCard's network is operated primarily from its St. Louis offices,
as well as other locations worldwide. 
American Express Co., which has offices in the World Financial Center,
across the street from the World Trade Center site, was among those
companies whose New York headquarters were evacuated Tuesday. Amex did
not have working telephones in its New York offices Wednesday.

Morgan Stanley had 3,500 people in the World Trade Center, and its
credit card subsidiary, Discover Financial Services, headquartered in
Riverwoods, Ill., is assisting with efforts to locate employees and
answer customer questions. Discover operates several customer service
call centers throughout the country for its credit card operation, and
those operators have ceased usual activity -- such as outbound and
service calls -- to answer calls to Morgan Stanley's toll-free employee
number.

The call centers are using the number to collect information about
employees' status. The number, 888-883-4391, was been deluged with
calls, said the spokeswoman, as people throughout the United States
desperately tried to get information regarding the blasts. She said
Discover is compiling information it receives and sending updates to
Morgan Stanley officials hourly.

Discover's payment network has functioned without interruption, and
extra security precautions are in effect, though the spokeswoman, citing
company policy, would not elaborate.

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