Return-Path: <sentto-279987-2310-1001362319-fc=all.net@returns.onelist.com> Delivered-To: fc@all.net Received: from 204.181.12.215 by localhost with POP3 (fetchmail-5.1.0) for fc@localhost (single-drop); Mon, 24 Sep 2001 13:14:11 -0700 (PDT) Received: (qmail 2487 invoked by uid 510); 24 Sep 2001 20:12:21 -0000 Received: from n12.groups.yahoo.com (216.115.96.62) by 204.181.12.215 with SMTP; 24 Sep 2001 20:12:21 -0000 X-eGroups-Return: sentto-279987-2310-1001362319-fc=all.net@returns.onelist.com Received: from [10.1.4.54] by n12.onelist.org with NNFMP; 24 Sep 2001 20:11:59 -0000 X-Sender: fc@big.all.net X-Apparently-To: iwar@onelist.com Received: (EGP: mail-7_3_2_2); 24 Sep 2001 20:11:59 -0000 Received: (qmail 2869 invoked from network); 24 Sep 2001 20:08:52 -0000 Received: from unknown (10.1.10.142) by l8.egroups.com with QMQP; 24 Sep 2001 20:08:52 -0000 Received: from unknown (HELO big.all.net) (65.0.156.78) by mta3 with SMTP; 24 Sep 2001 20:08:52 -0000 Received: (from fc@localhost) by big.all.net (8.9.3/8.7.3) id NAA07118 for iwar@onelist.com; Mon, 24 Sep 2001 13:08:52 -0700 Message-Id: <200109242008.NAA07118@big.all.net> To: iwar@onelist.com (Information Warfare Mailing List) Organization: I'm not allowed to say X-Mailer: don't even ask X-Mailer: ELM [version 2.5 PL1] From: Fred Cohen <fc@all.net> Mailing-List: list iwar@yahoogroups.com; contact iwar-owner@yahoogroups.com Delivered-To: mailing list iwar@yahoogroups.com Precedence: bulk List-Unsubscribe: <mailto:iwar-unsubscribe@yahoogroups.com> Date: Mon, 24 Sep 2001 13:08:51 -0700 (PDT) Reply-To: iwar@yahoogroups.com Subject: [iwar] [fc:IBM's.backup.center.is.buzzing.Disaster.recovery.involves.more.than.just.restoring.data] Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit IBM's backup center is buzzing Disaster recovery involves more than just restoring data MSNBC, 9/24/01 <a href="http://www.msnbc.com/news/632945.asp">http://www.msnbc.com/news/632945.asp> As rescue crews sorted through the rubble at the World Trade Center site, employees from retail brokerage Tucker Anthony Inc. were in the midst of moving to a bucolic setting 40 miles away in the woods of NewYork state. TUCKER ANTHONY had about 300 employees in 1 World Financial Center, across the street from the two World Trade Center towers that were hit by hijacked airplanes on Sept. 11 and then collapsed, leaving a total of more than 6,500 people dead or missing. In the weeks following the disaster, the brokerage firm's ability to access critical data and rebuild its systems underscored the disaster recovery business's evolution from a simple insurance policy for back-up equipment to one focusing on highly orchestrated emergency services. Tucker Anthony turned to International Business Machines Corp., which has 3,000 employees working on recovery efforts after the attacks in both Washington D.C. and the Pentagon, including a team helping federal and local agencies. This kind of work, called business continuity and recovery, is part of IBM's $33 billion global services business, which has become an increasing percentage of the Armonk, N.Y.-based computer giant's $88 billion in total revenues in 2000. In turn, it has made IBM the envy of some other computer makers, such as Hewlett-Packard Co. and Compaq Computer Corp. Indeed, Hewlett and Compaq said on Sept. 4 that they would merge in part to beef up their services offering. PHONES TO COMPUTERS IBM's disaster recovery team provides a range of services and hardware, from restoring networks, to laptop and desktop computers, to providing temporary workspace to shipping out new replacement equipment, said Todd Gordon, IBM's business continuity and recovery services general manager. With many financial customers both in the World Trade Center and in neighboring buildings, IBM began fielding calls before the World Trade Center buildings had even collapsed. "We got our first call at 9:10," Gordon explained, just 22 minutes after the first plane hit the World Trade Center. The first tower toppled within the hour. As the day went on, customers with contracts - and those who did not - wanted help with everything from figuring out how to get in touch with their employees to how to patch their data back together. In some cases, he said, the needs were more dramatic. It was "Help, I'm out of business. Do you have a place we can go?" Gordon said. For Tucker Anthony, and about two dozen other companies, that place ended up being IBM's 175,000-square-foot building in the hills just north of the New York-New Jersey border. Ever since, that normally quiet recovery center has been buzzing with adrenaline. TUCKER ANTHONY'S NEW HOME Behind one of the doors in the four-story complex is Tucker Anthony's 600-square-foot suite where the company is rebuilding its front-office data, including human resources, operations and accounting records. A handful of technical employees have made the trek there for 10 days, but the company hopes to close its make-shift center and move to a temporary location in downtown Manhattan during the week of Sept. 24, said Tucker Anthony's Paul Stringer, who heads the technology operations at the site. Stringer, who works in the windowless data room, said the company's recovery plan, set up 4 years ago, worked as hoped. The company backed up its data daily and had the tapes picked up early that morning by data storage firm Iron Mountain Inc. "(Iron Mountain) sends the data up to IBM. We meet them up here. They load the tapes and we try to start up transmission services," Stringer explained. I BM wasn't the only company helping businesses based in the financial district relocate and reconfigure. Wayne, Pennsylvania-based SunGard Data Systems and Rosemont, Illinois-based Comdisco Inc., which recently filed for banktrupcy, both said they had at least two dozen customers they were working with after the attacks. IBM declined to break out revenues for the business continuity division. The business is set up like the insurance business - customers pay monthly fees of $100 a month to $1 million for a recovery plan. After the disaster occurs, IBM then charges a daily fee for using the location, said business continuity and recovery services general manager Todd Gordon. Gary Helmig, an analyst at SoundView Technology says that IBM's emphasis on providing a broad range of services, including disaster recovery, will benefit the company going forward. "Comdisco and a Sungard will be providing recovery services but they don't provide the total outsourcing of the data center," Helmig explained. ------------------------ Yahoo! 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This archive was generated by hypermail 2.1.2 : 2001-09-29 21:08:49 PDT