[iwar] [fc:Destroyed.Computer.Links.Leave.Thousands.of.Poor.People.Without.Welfare.Benefits]

From: Fred Cohen (fc@all.net)
Date: 2001-09-28 12:17:02


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Subject: [iwar] [fc:Destroyed.Computer.Links.Leave.Thousands.of.Poor.People.Without.Welfare.Benefits]
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Destroyed Computer Links Leave Thousands of Poor People Without Welfare Benefits

By Nina Bernstein, NY Times, 9/28/2001
<a href="http://www.nytimes.com/2001/09/28/nyregion/28POOR.html?todaysheadlines=&pagewanted=print">http://www.nytimes.com/2001/09/28/nyregion/28POOR.html?todaysheadlines=&pagewanted=print>

The terrorist attack that toppled the World Trade Center also destroyed
crucial links to the state computers that manage welfare, Medicaid and
food stamp cases, leaving thousands of poor people in New York City and
nearby counties without normal access to emergency cash, food and health
care. 

"Nothing's normal at this point," said Dennis Nowak, a spokesman for the
Suffolk County Department of Social Services, which has scrambled to
provide supermarket vouchers to the neediest applicants.  Like many
public assistance offices in Brooklyn, Staten Island and Queens and in
Nassau, Westchester and Putnam Counties, most of Suffolk's centers have
been unable to provide regular benefits to eligible families seeking
help. 

"Because of the disaster in New York City, our connection to the New
York State management system is down," Mr.  Nowak said, "and no one can
tell us when we'll be up again."

Brian Wing, commissioner of the state's Office of Temporary and
Disability Assistance, said everything possible was being done to make
up for the downed computer systems.  "We're trying to take all steps we
possibly can to make sure that people aren't falling through the
cracks," Mr.  Wing said. 

The computer connections ran through a central Verizon communications
hub that was destroyed when 7 World Trade Center collapsed, he said. 

Mr.  Wing and Jason Turner, the city's commissioner of human resources,
said that in some cases, paper applications were being taken by
messengers from crippled centers to others where they could be coded
into working computers.  Despite delays, no one is being turned away,
they said. 

But individual applicants and lawyers for the poor tell a different
story. 

"I'm really in dire straits," said Wilfred Thomas, 56, who was in line
at a soup kitchen on the Upper West Side yesterday.  He still has not
received the cash allotment and Medicaid he applied for a little over
eight weeks ago and was found eligible to receive.  "They told me
because of the situation with the World Trade, the place was backed up,"
he said. 

Antoinette Esnard, who is living in a domestic violence shelter in
Harlem, said she had been trying fruitlessly to reactivate the Medicaid
card of her 13-year-old son, who is manic-depressive, so she can fill
the prescriptions he needs. 

"I've been everywhere," she said.  "Public Assistance, Housing, A.C.S.;
all of those computers are down.  We've been wiped out."

And in Brooklyn yesterday, Leydey Pimentel, a mother of three who won a
decision reinstating her public assistance, turned as a last resort to a
food pantry, according to Lisa Pearlstein, a senior lawyer with Brooklyn
Legal Services.  But administrators at the De Kalb center, in Brooklyn,
were unable to access the main computer to provide the aid despite the
lawyer's numerous phone calls. 

"She has no money or food at this point," Ms.  Pearlstein said.  "She
can't buy her kids school supplies.  She can't buy her kids clothing,
and they need it."

In Manhattan, too, the main advocacy groups and agencies that serve the
poor are scrambling.  Overwhelmed in the best of times, they have
struggled to make do without the files, telephones and office space they
left behind in Lower Manhattan, where most have their headquarters. 

The Legal Aid Society, to which many poor people turn for help if they
run into trouble with public aid bureaucracies, has lost access even to
the names and case files of many of its clients.  Its main offices, at
90 Church Street, have been off limits as part of a crime scene since
Sept.  11, when debris from the collapsing towers rained down on the
building. 

"There are pieces of the plane and body parts that they found on the
roof," said Pat Bath, a spokeswoman for Legal Aid.  Though the lawyers
have been sent to other offices, many to 166 Montague Street in
Brooklyn, few clients know how to reach them. 

The same building on Church Street housed the New York City Housing
Authority and a major post office, the one that handled mail for the
state's Division of Disability Determinations, which also lost access to
its seriously damaged regional offices on 22 Cortlandt Street.  The
Social Security Administration said that as many as 15,000 pending
applications for disability benefits - many under way for years - might
have to be "redeveloped" as a result. 

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